Terms of service

Welcome to Kansara & Co.

The terms “we”, “us” and “our” refer to Kansara & Co. We operate this website and online store – www.kansaraandco.com – to provide you with access to our handcrafted products and related services (“Services”).

By visiting, browsing, or purchasing from our website, you agree to be bound by these Terms of Service and our Privacy Policy.

If you do not agree, please refrain from using our Services.


1. Eligibility & Account

By using our Services, you confirm that:

  • You are at least 18 years of age, or using the website under supervision

  • All information provided by you is accurate and complete

You are responsible for:

  • Maintaining account confidentiality

  • All activity under your account

Accounts cannot be transferred or resold.


2. Our Products

Kansara & Co. offers handcrafted Kansa (Bronze), Brass, and metalware made using traditional techniques.

Due to the handmade nature:

  • Slight variations in size, shape, finish, or patina are natural

  • Product appearance may vary based on screen/device

These are not defects.

We reserve the right to:

  • Modify product details or pricing

  • Limit quantities

  • Discontinue products at any time


3. Orders & Acceptance

Placing an order is an offer to purchase.

Your order is confirmed only when:

  • Payment is successfully processed

  • You receive an order confirmation

We reserve the right to:

  • Accept or decline orders

  • Cancel orders due to errors, stock issues, or suspicion of misuse

All purchases are for personal use only, unless agreed otherwise.


4. Pricing & Payments

  • All prices are in INR (₹) unless stated otherwise

  • Prices may change without notice

  • Shipping, taxes, or duties may apply separately

You confirm that:

  • Payment details are valid

  • You are authorised to use the payment method

  • All charges will be honoured

Promotional offers are subject to their own terms.


5. Shipping & Delivery

We ship across India and internationally.

Please note:

  • Delivery timelines are estimates, not guarantees

  • Delays due to logistics, customs, or external factors are not our liability

For damages:

  • Must be reported within 48 hours of delivery

  • Clear photos/videos required

All exchanges are handled as per our Return & Exchange Policy.


6. Intellectual Property

All website content – including:

  • Images

  • Product descriptions

  • Branding

  • Design

belongs to Kansara & Co.

You may not:

  • Copy, reproduce, or reuse content

  • Use brand assets without written permission


7. Third-Party Tools & Links

We may provide access to third-party tools (payment gateways, analytics, etc.).

  • These are provided “as is”

  • We are not responsible for their performance or policies

Any external links are accessed at your own discretion.


8. Shopify Platform

Our store is powered by Shopify.

However:

  • All transactions are between you and Kansara & Co.

  • Shopify is not liable for product-related issues


9. Privacy

Your use of our Services is governed by our Privacy Policy.

By using our website, you agree to how your data is collected and used.


10. Feedback & Reviews

If you submit feedback or reviews:

  • You grant us rights to use it for marketing or improvement

  • You confirm the content is lawful and accurate

We are not obligated to compensate or respond.


11. Errors & Corrections

We may occasionally have errors in:

  • Pricing

  • Descriptions

  • Availability

We reserve the right to:

  • Correct errors

  • Cancel or modify affected orders


12. Prohibited Use

You agree not to:

  • Use the website unlawfully

  • Misuse data or content

  • Upload harmful code

  • Engage in fraud, scraping, or abuse

Violation may result in suspension or termination.


13. Termination

We may suspend or terminate access at our discretion if Terms are violated.

Any pending obligations remain payable.


14. Disclaimer of Warranties

All products and Services are provided “as is” and “as available”.

We do not guarantee:

  • Uninterrupted website access

  • Error-free performance

  • Exact product appearance

Use is at your own risk.


15. Limitation of Liability

To the fullest extent permitted by law, Kansara & Co. is not liable for:

  • Indirect or consequential losses

  • Loss of data, revenue, or business


16. Indemnification

You agree to indemnify Kansara & Co. against any claims arising from:

  • Your misuse of Services

  • Violation of these Terms

  • Breach of applicable laws


17. Governing Law

These Terms are governed by the laws of India.

Jurisdiction: Ahmedabad, Gujarat


18. Changes to Terms

We may update these Terms at any time.

Continued use of the website means you accept those changes.


19. Contact Information

Kansara & Co.
📩 Email: sales.kansaraandco@gmail.com
📞 Contact / WhatsApp: +91 91064 26457
🧾 GSTIN/UIN: 24ABEFK5260H1ZG
🕒 Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM IST